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This Store is still under preparation, the following information shall not be accurate or updated and may not be applicable to your shopping experience on this Store. Please contact the Store for further and correct information should you have any questions toward contents below.
Hello dear customer
{shop name} will not ask you for relevant financial account and credit card information through text messages or phone calls in any name or reason.
If you receive relevant phone calls or text messages, please be vigilant, and do not trust the instructions of unknown calls. If you have any doubts, please contact {shop name} at the first time or call the Police Department for confirmation.
When you receive an unknown call, please be vigilant, and beware of the method of the other party tampering with the phone number or pretending to be a specific company, bank, or judicial agency . Please do not click on unknown links, social media friend invitations or text messages you do not know.
Common fraudulent tactics such as "repeated ordering" and "wrongly setting up installment payment" to win the trust of consumers, and then require online banking or ATM operation procedures. If it is related to bank accounts, please call the bank directly. If the content of the call requires you to operate relevant accounts and provide information, please refuse directly to reduce the risk of fraud.
Please also change your password regularly, strengthen the password strength (use a mixture of uppercase and lowercase English and numbers), and do not enter account passwords on public computers to improve information security.
{shop name} customer service email:
WhatsApp:https://wa.me/message/XTRTMSW7PIMVI1
Phone: 011-2073 4485
Email: Support@sugarpetss.com
Return Policy | Terms and Conditions |Privacy Policy |2020 © Sugar Pets
After Sales
Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at Facebook page: https://www.facebook.com/SUGARPETSTRADING or Whatsapp +6011-2073 4485 email us at support@sugarpetss.com
Facebook Page estimated reply time: within 1 hour everyday except public holiday
Whatsapp / email estimated reply time: within 1 working day
Return and Refund Policy
All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.
Product Defects
1. All parcel will be packed in boxes or flyer. If the parcel is not in good condition when you receive, please don't let the postman leave.
a. Take a photo of your consignment note and the parcel.
b. Don't sign to accept the parcel, ask the postman to return to us.
c. Send us the photos and we will ship out a new parcel within two (2) working days.
2. If you accidentally received the parcel and only found the defect products after you open the parcel,
a. Take a photo of the defect product and send to our customer service
b. We will do compensate within two (2) working days.
3. If you found that the product received isn't same with what you ordered,
a. Take a photo of the defect product and send to our customer service
b. If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
COPYRIGHT @ SUGAR PETS RESOURCES SDN BHD (202101007103) (1407402-U)